What action can be taken if a file identified as malware is known to be benign?

Creating an exception for the file is the most appropriate action when a file identified as malware is confirmed to be benign. This approach allows the security system to recognize that the specific file is safe and should not trigger future alerts or detections. By adding an exception, you help prevent unnecessary disruptions to workflows and ensure that legitimate files are not inadvertently blocked or removed, which can lead to operational inefficiencies or data loss.

While creating a new malware event might seem relevant, it wouldn't resolve the issue of the file incorrectly labeled as malware. Deleting the file from the system can lead to problems if it's indeed a necessary and safe file, resulting in potential data loss or application failure. Ignoring the malware detection is not advisable as it might lead to further confusion and risk, especially if the file could be mistakenly flagged again in the future. Thus, establishing an exception is the best practice for managing known benign files identified by security software.